Process mapping Assignment Example | Topics and Well Written Essays - 3000 words

Process mapping - Assignment Example ioners defines Emergency medicine as â€Å"patient-demanded, widely available and continuously accessible care by physicians trained to engage in the recognition, evaluation, stabilisation, treatment and disposition of patients in response to acute illness and injury.† Such a situation demands evolving instantaneous solutions and putting them into action, in order to evade death or further weakening of health. Emergency care primarily requires immediate evaluation of the level of triage, addressing the urgent medical concerns of patients and providing necessary treatment. This has to take place in a necessarily caring environment, which gives the patient a hope of recovery. The hospital under question, specialises in emergency room and has a capacity of 40-beds. It also has an Urgent Care Clinic. Owing to its location and the population growth rate, the hospital faces heavy inflow of patients. This is being translated into long waiting times, due to the absence of proper operations management procedures in place. The ensuing sections explain the problems faced by the hospital, which are reflected from its process map. An attempt is made to list out the available strategies to tackle these deficiencies, using the concepts of hospital operations management. Emergency care, while being essential, is also an expensive affair and insists quality treatment and service. There is definitely a shortage of trained personnel, whether doctors or nurses. Technology is also a factor pushing their survival. Other concerns such as service co-ordination, location and inventory, equipment and resource management carry equal weightage. Internal processes such as caregiving, scheduling and resource routing are to be accomplished. Patient flow has grown into a strainful affair, mainly due to population growth. Crowding and staff limitations are found to be the causative factors for time lags in emergency department. Limited capital resources such as beds, equipment etc add up to the